Ottawa Police adjusts hours at Elgin, Huntmar, and 10th Line Front Desks

(Ottawa)— On January 23, 2017, the Ottawa Police Service will be adjusting
the hours at the Elgin, Huntmar, and 10th Line Front Desks so they are the
same across the city and more in line with public demand. The new hours for
all three Front Desks will be 7:00am-7:30pm, seven days a week.

In addition to the change in hours, some services that were previously
offered by the three Front Desks will now be offered exclusively at our 2670
Queensview Drive location, namely copies of police reports and alarm
payments. Queensview Drive is opened Monday to Friday from 7:30am to 5:00pm;
for various services hours.

The three Front Desks will continue to operate the Collision Reporting
Centres, take police reports, accept applications for background checks,
process sign-ins, and assist with vehicle releases.

What our changes mean for the public…

On weekends, Huntmar and 10th Line will have extended their service by over
4 hours, while Elgin will be reducing its hours by 1hour and 30 minutes –
making our Front Desk services more widely available across the City.

Residents requesting copies of police reports, or to make alarm payments
in-person must attend 2670 Queensview for these services. Alarm payments
will continue to also be taken by phone.

As we continue to improve our processes, these services will no longer be
available at our other Front Desks.

In the coming months, a new online application for police records checks
will be available for residents of Ottawa. The application is currently
being tested with selected users at Queensview.

After April 19, 2017, in-person background check applications will only be
accepted at 2670 Queensview Drive.

Did you know?

Records checks and collision reporting account for over 50% of the requests
made by the public at our Front Desks; less than 5% of the requests are
related to copies of police reports and alarm payments. Additionally,
demands from the public peak between 9:00am-5:00pm.

Visit for all of our


Media Relations Section
Tel: 613-236-1222, ext. 5366

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