Reservation Process

Reservation Process (step by step)

  1. Review and Accept the Rental Terms and Conditions
  2. Assess room Suitability, Size, Availability (dates, start and end times), Photos and Rates (cost/hour)
    Hillsdale Hall / LIONs Den / Lounge / Multipurpose (Skate Room) / Kitchen
  3. Determine insurance needs.
  4. Complete and submit our on-line Reservation Booking Request
  5. We will quote you a rental and insurance cost (if applicable) by email within 2-3 days with rental documents attached
  6. Bookings are on a first-come, first-served basis. Space cannot be held without payment.
  7. Meet with the Rentals Scheduler to:
      • Sign Rental Permit
      • Pay Permit Fees in cash, cheque or by electronic e-transfer to [email protected]
      • Provide a $200 Damage Deposit (Cashed only if following your event there are deficiencies and we need to apply the complete or a portion of the deposit. The contract holder will be responsible for full restitution for damages or deficiencies caused to the facility or equipment resulting from the use of the facility/premises by the contract holder.)
      • Provide Proof of Insurance, purchase City of Ottawa insurance, or assume full responsibility for damages and claims
  8. Users who have booked the facility in the past, and are comfortable with the process, can sign and return the rental permit by email or drop-off at our mailbox along with payment for rental fees, deposit and insurance (if applicable)
  9. To obtain access to the facility we use lockboxes.  The contract holder will receive an email with access codes 2-3 days prior to your event date.
  10. At the end of your event complete the Facility Checklist and leave it in our mailbox next to the main entrance.

City of Ottawa Policy on Alcohol

[email protected]

(Facility Rentals:  90% of the emails that we receive can be answered on our website.   Before you send us an email PLEASE have a look at the pages and side bar at   –you will find availability calendar, description and photos of rooms, hourly rates, equipment, reservation process  etc.–  It will save you some time.)